Supplier Benchmarking Surveys

Our Supplier Benchmarking Surveys are customized satisfaction studies developed specifically for your business:

• Understand customers' satisfaction with your company and its products or services.
   
• Benchmark your ratings against that of competitors and industry leaders.
   

With more than a decade of experience measuring customer satisfaction in the oil and gas industry, we deliver insights that surpass other approaches. Your customized study is based on established, structured processes that are unobtrusive and easy on you and your customers.

OFS Metrics' five-step process includes:

1. Design - We work closely with you to design a customized survey based on your business, budget and objectives.
    
2. Execute - We engage your customers, collect all survey data, and record the findings precisely, professionally and confidentially.
    
3. Compare - We analyze your survey data and compare it to other oil and gas industry suppliers using our 1,000,000+ satisfaction data points.
    
4. Report - We deliver all survey results in a data file plus an easy-to-understand report containing actionable insights, analyses and recommendations for your business.
    
5. Review - We present the study's findings, including customers' satisfaction and willingness to recommend your company along with comparisons to your competitors and others serving the industry (optional).

OFS Metrics has the in-depth knowledge and expertise to ensure a smooth process and a quality end product. We work closely with you and your team to develop a survey that delivers the right insights and provide benchmarks against competitors to help propel your company to the next level.