Delivering More

An effective customer satisfaction survey measures customers' perceptions of how your company delivers on its promises.

OFS Metrics customized studies help your company gain actionable insights directly from customers. We'll indentify and prioritize the attributes that can drive customer satisfaction for your company. These can include:

• Overall satisfaction
• Performance & reliability
• Service & professionalism
• Post-sale support
• Quality of personnel
• Willingness to recommend
• Safety & environmental performance
• Timeliness of deliver
• Performance to specifications
• Engineering & design
  
  ... and others

By comparing your results to those of your competitors and industry leaders, we'll provide you with the information you need to grow your business. We report what you and your competitors are doing right (and wrong) for customers, while delivering simple and clear recommendations for addressing any areas needing improvement.