Customer Satisfaction Insights + Market Intelligence
Customer Satisfaction Insights + Market Intelligence

Delivering More

An effective customer satisfaction survey measures customers' perceptions of how your company delivers on its promises.


OFS Metrics customized studies help your company gain actionable insights directly from customers. We'll indentify and prioritize the attributes that can drive customer satisfaction for your company. These can include:


  • Overall satisfaction
  • Performance & reliability
  • Service & professionalism
  • Post-sale support
  • Quality of personnel
  • Willingness to recommend
  • Safety & environmental performance
  • Timeliness of deliver
  • Performance to specifications
  • Engineering & design

    ... and others


By comparing your results to those of your competitors and industry leaders, we'll provide you with the information you need to grow your business. We report what you and your competitors are doing right (and wrong) for customers, while delivering simple and clear recommendations for addressing any areas needing improvement.

Looking to improve your performance with customers? We can help.


OFS Metrics is a division of EnergyPoint Research, publisher of the oil and gas industry's most closely watched customer satisfaction ratings and rankings.


We provide industry suppliers of all types with the data, analysis and insights they need regarding their customer satisfaction.


We deliver actionable data, comparing resultings to industry-wide information from our database of supplier ratings.


As a result, you make better decisions to grow your business.

Contact Us Today!


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