Customer Satisfaction Insights + Market Intelligence
Customer Satisfaction Insights + Market Intelligence

Delivering More

An effective customer satisfaction survey focuses on measuring customer perceptions of how your company delivers on its promises.


OFS Metrics' customized market research studies help you gain valuable and actionable insights from your customers directly. When compared to the performance of your competitors and other industry suppliers, our studies provide important intelligence for building your business.


We indentify and prioritize numerous attributes that can drive customer satisfaction for your company, including:

  • Overall satisfaction
  • Performance & reliability
  • Service & professionalism
  • Post-sale support
  • Quality of personnel
  • Willingness to recommend
  • Safety & environmental performance
  • Timeliness of deliver
  • Performance to specifications
  • Engineering & design

... and many others


Your survey results are compared to those of your peers... as well others serving the oil and gas industry.


We report and analyze what your company and your competitors are doing right (and wrong) for customers, while delivering recommendations for addressing areas idendified as needing improvement.

Looking to improve your performance with customers? Our market research studies can help.


OFS Metrics is a division of EnergyPoint Research, publisher of the oilfield's most closely watched customer satisfaction surveys.


We provide oilfield suppliers with data, analysis and insights regarding the satisfaction of their customers.


We deliver actionable information and compare it to industry-wide information from our large database of survey results.


Our market research helps you make better decisions to grow your business.

Contact Us Today!


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