Customer Satisfaction Insights + Market Intelligence
Customer Satisfaction Insights + Market Intelligence

Supplier Benchmarking Surveys

Our Supplier Benchmarking Surveys are customized satisfaction studies developed specifically for your business:

 

  • Understand customers' satisfaction with your company and its products or services.
     
  • Benchmark your customer satisfaction against that of your competitors and industry leaders.
     

With more than a decade of experience measuring customer satisfaction in the oil and gas industry, we deliver insights that surpass other approaches. Your customized study is based on established, structured processes that are unobtrusive and easy on you and your customers.

 

OFS Metrics' five-step process includes:

 

  1. Design - We work closely with you to design a customized survey based on your business, budget and objectives.
     
  2. Execute - We engage your customers, collect all survey data, and record the findings precisely, professionally and confidentially.
     
  3. Compare - We analyze your survey data and compare it to other oil and gas industry suppliers using our 1,000,000+ satisfaction data points.
     
  4. Report - We deliver an easy-to-understand report containing actionable insights, analyses and recommendations for your business (optional).
     
  5. Review - We present the study's findings, including customers' satisfaction and willingness to recommend your company along with comparisons to your competitors and others serving the industry (optional).


OFS Metrics has the in-depth knowledge and expertise to ensure a smooth process and a quality end product. We work closely with you and your team to develop a survey that delivers important insights and provides benchmarks against competitors to help propel your company forward.

 

 

Looking to improve your performance with customers? We can help.

 

OFS Metrics is a division of EnergyPoint Research, publisher of the oil and gas industry's most closely watched customer satisfaction ratings and rankings.

 

We provide oilfield suppliers of all types with the data, analysis and insights they need regarding their customer satisfaction.

 

We deliver actionable data, comparing resultings to industry-wide information from our database of supplier ratings.

 

As a result, you make better decisions to grow your business.

Contact Us Today!

+1.713.529.9450

info@ofsmetrics.com

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